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Process Optimization Services

Process Optimization & AutomationI help organizations simplify and accelerate their operations through data, automation, and technology alignment.
By combining process analysis, data-driven insight, and modern workflow automation, I redesign how teams operate — improving speed, cost, and quality. As a CTO and Chief Data Officer, I focus on operational excellence that scales — turning complexity into clarity and transformation into measurable results. Efficiency is not about doing more. It’s about doing better.

image of a traveler with a laptopAxel Douchin in a meeting

Operational Assessment and Diagnostic

Every optimization starts with understanding how things really work — not how they are supposed to.
I conduct end-to-end diagnostics to identify friction points, inefficiencies, and improvement levers.

What I deliver:

  • Mapping of business and IT processes
  • Identification of performance bottlenecks
  • Assessment of data, system, and workflow integration gaps
  • Process maturity audit and prioritization roadmap

Optimization starts with facts, not assumptions.

Process Reengineering and Automation

Once inefficiencies are visible, I help teams redesign and automate key workflows.
The objective: faster execution, lower cost, and fewer errors.

What I deliver:

  • Process simplification and redesign using Lean and Six Sigma principles
  • Automation strategy using AI, RPA, or workflow platforms
  • Integration of analytics and data-driven monitoring
  • KPI definition for efficiency, cost, and quality

Automation works best when processes are clean and measurable.

Data-Driven Performance Optimization

I specialize in connecting data, governance, and performance management to create continuous improvement loops.

What I deliver:

  • Process performance dashboards and operational KPIs
  • Integration of process data into BI and analytics platforms
  • Predictive and prescriptive analytics for performance improvement
  • Governance models for monitoring and accountability

Processes become visible, measurable, and adaptable in real time.

Cloud, AI, and Technology Integration

Optimization without modernization has limits.
I align processes with modern technology capabilities — cloud infrastructure, data platforms, and AI-driven automation.

What I deliver:

  • Process digitization roadmap aligned with cloud and data strategies
  • Integration of AI assistants and GenAI-based workflows
  • Design of process orchestration and automation layers
  • Security, compliance, and governance alignment

Technology becomes a force multiplier, not a constraint.

Organizational Alignment and Change

Process optimization succeeds only when people adopt new ways of working.
I work closely with leadership and teams to embed operational excellence into culture.

What I deliver:

  • Change management and communication strategy
  • Coaching for process owners and managers
  • Interim management to drive operational transformation
  • Playbooks for governance and continuous improvement

Process change is sustained by people, not tools.

Engagement Models

  • Advisory: Diagnostic and optimization strategy
  • Program Leadership: Process transformation and automation delivery
  • Interim Management: Acting CTO / CDO to drive operational change

Expertise

I have led large-scale transformation and process optimization programs in Retail, Luxury, Finance, Banking, Insurance, Industry, Gaming, Hospitality, Food & Beverage (F&B), Pharmaceutical, Healthcare, Energy, Software, Legal, and Supply Chain sectors.

My specialities include:
Data-driven decision-making, process automation, operating model design, digital transformation, and governance-led execution.

Outcome

Simpler, faster, and more resilient operations — supported by clean data, intelligent automation, and clear accountability.
Every process becomes measurable, predictable, and continuously improving.

Expertise

Cloud Transition
Change Management
Consulting
marketing strategy meeting

Consulting Expertise

Transforming Organizations Through Practical Cloud, Data, and AI Consulting That Puts People at the Core of Change

My consulting work is built on a simple principle: technology only matters when it changes how people work. Over the years, I’ve helped global organizations build or rebuild their cloud, data, and AI foundations to serve business, not the other way around. I’ve designed and led programs that broke down silos between IT and business, replacing heavy processes with Experience-Based Acceleration and Working Backward methodologies. I specialize in data governance modernization, landing zone architecture, and AI-driven product strategies, all built to scale securely and sustainably.